Shipping

PLEASE READ CAREFULLY BEFORE ORDERING
Because of recent events, I have had to put some new policies into place. They aren’t my favorite thing to do, but for the survival of DreamWorld they have had to happen.

Some of these apply to US customers, some to my overseas customers, and some to both.

1. IF you placed an order and are paying through PayPal, please make sure that it goes through. If, when I check for payment, and there is none the order will be deleted, without follow up. If you feel for some reason that it might not have gone through, then by all means contact me. I am more then willing to work with you.

2. If you place an order and the shipping for some reason isn’t paid, I will invoice you. If in 10 days it’s not paid, then you will be refunded your money and the order cancelled. NO orders will go out until shipping is paid.

3. If you are an INTERNATIONAL customer, and you choose First Class International for you samples…I will replace them one time. IF they do not reach you then I will not replace the second time.
For full sized products…I have thought long and hard on what to do for this. I understand that you want the cheapest shipping possible and you want your products to get to you safe and sound. So again, I will replace the product one time. But when I replace it, it will be sent Priority International mail with the replacement, which the customer is responsible for paying only after 6 weeks has gone by to make sure the first package doesn’t reach there. My fear is this..if the first package didn’t reach the customer by FCI the first time, why would it reach there the 2nd time that way. This will also protect the customers order…because I can then insure it and you will be guaranteed the order.

4. If you choose FCI shipping and your package weight is more than what you paid for, I will invoice you for the rest. The package will not leave my facility until it is paid for.

US: All packages will be shipped via first class mail, unless priority is selected and paid for. All packages will go in a bubble mailer and if there is glass, then it will have extra balloon wrap around it for safety.
If your package is damaged in the mail, let me know right away. I need to get you a new package out and contact the post office.

If you find that your product has been damaged, again, let me know right away, so I can get you out new product.

Overseas: I will ship the most inexpensive way possible. But no matter what, the overseas cost is very expensive, and will take 2 to 3 weeks for the product to reach you. Since my shopping cart is up… I am using a flat fee of $3.50 for all international packages except Canada. Canada will be priced the same as the US. $2.00 for first class packages.

And as happens with most things, depending upon the weight of the package, if it is heavy, and the shippage is more than planned, I will send you an invoice for the rest of the shippage price. I will need that paid before I am able to send out the package.

I will replace lost packages one time and one time only. If they are samples they will be shipped out again FCI at my cost. IF they are are FULL SIZES, then I will resend Priority International at the customers cost, with Insurance , so that the order can be tracked and have a safe arrival to the customer. The customer is responsible for the shipping and the insurance for resending the package. I will replace the products for no cost.

To better help my international customers, I have added a first class international shipping for full sized products…based on weight. Please understand that if you choose to ship this way, I can not be held responsible for your packages. Once they leave my shop, then they are in the hands of the mail service of the US and your home country. There have been instances where the package has never reached the customer and I am truly sorry for that. I will replace the products one time, but as the customer you are responsible for paying for the priority mail shipping and insurance.

All products have information on size and weights on their pages. If not, please contact me.

I hope this helps and if you have any other questions, please don’t hesitate to ask.